KM
Khanyisa M

1 reviews | Active since Oct 2021

11 Dec 2021, 17:19

**** SERVICE FROM DSTV

Multichoice agents are the most unhelpful and useless ever! I made a payment to them and unfortunately used the wrong reference, they disconnected my Dstv to ask why and they said I owe them, I spoke to an agent named Wendy who said i must send her proof of payment , after checking she advised that I had made payment into the wrong account but she will allocate my payment .My Dstv was reconnected . A week later they disconnected my Decoder again , I called in 5 times and spoke to agents that kept me on the line for more than 20min and said my payment is allocated , nothing has been allocated , my Decoder is still off,they promise to call back and don't call back , I still have not been assisted after they wasted my time and money trying to fix the same issue. I am considering just cancelling my account with them because this is shirts service that I am getting from them

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Dec 2021, 18:03
Official
Hi Khanyisa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2021, 18:16
Official
Hi Khanyisa,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

Kindly note that the payment was only allocated on the 11 December 2021. Your account is now active.
We have also reconciled your account as there were reconnection fees that were charged, which we have reversed those charges.

Please note that the amount due to pay on the 30 December 2021 is R363.01.

Kind Regards,
DStv: Hello Peter Team

Best regards,