Service failure

I'm a very disappointed with multichoice, I don't know what kind of a mickey mouse organization they are running, I have contacted them today in request of my statement which stipulates my address, the consultant by the name of Skhumbuzile Mthwethwa advised me of the address I have no clue how it got to their system, I updated my address and she told me that I can only get the statement with the updated address only after a month, she was not helpful at all, I asked to speak to the manager hoping I can get some sort of urgent assistance and she told me that the manager cannot come to her phone and she doesn't have a landline also, She was even confident to even advised me about Netflix as their competitor clearly multi choice does not care about their customers, and this raises eyebrows if one of their people refers me to their competitor, her manager by the name of Nombuso Ngcobo didn't even bother to handle the query...so if no superior can even do overrides what is the point of even hiring them in the 1st place, I was not asking for much just my statement with the correct address but multichoice failed me dismally, I'm even paying for showmax that I'm unable to watch as it is constantly blocked yet they are too quick to debit my account every month...where ever you are BM, GM. HEAD OR CEO of multichoice get your act together and make sure you get back to me...is this what we call "treating customer's fairly"