**** service

Dstv deducted an incorrect amount from my account,I called them them and they told me that they deducted a yearly amount for insurance for my decoder,I never agreed to that and it is ******* to deducted money from a person's amount without their consent,the agent told me that they will TRY to refund me and there is a chance that I might not get my money back,so this means you are used to *****ing people's money,I was told that I have to call the insurance company and cancel the insurance policy myself,the number that was given to me was incorrect and not going through I called back and asked to speak to a manager and I was told that he is in a meeting,his name is Cereal and that he will call me in 20min and I'm still waiting for a call back Now I understand why people do not want Dstv anymore I am going to take this to the Ombuds cause clearly a client calling and wanting service regarding money that was deducted from their account is not a serious issue to you guys The service that was given to me was horrible and I have witnessed horrible service at their branch in centurion where another customer was treated horribly and the person who was helping had the nerve to tell me that she is always ready for customers who come with an attitude because she dishes the same back I feel that the one star rating is not enough