*** service

I paid DSTV on the 1st April, my monthly subscription. They discounted me now three times even after I send them the proof of payment. I was on a call with there *********** staff this morning for almost two hours. When I ask to speak to a manager or a supervisor I was told that they are not at work. How pathetic is that, I was also told that I must wait 30mins for approval of the payment. I even have a reference ***9. No nothing