**** service

I'm so furious with this ****py service you guys provide... I called in a few days ago as my primary decoder was not picking up signal I was told to take it in... I had a guy who I had to pay to do something on the settings which I would have assumed the call centre is trained to do.... They manage to get a heart beat and I'm told to call in to get my extra view connected... I call go through 5mins of listening to an operator nkosi answers confirms ID nr and the extra view plays she tells me to hold she wants to do something on her side and guess what error E16 pops up 11mins on the line the call drops and no call back... I call back Pumeza answers and she now wants to ask me 5questions for security to access my account really nkosi breach CPA but not authenticating me and this pumeza can't assist until she's done asking me questions..... When requesting to speak to a manager there's no managers on duty and ur teammanagers are in a meeting and she can't call them?????? This is the service you guys provide yet you are quick to disconnect or services if we pay a day late???? I would really recommend you get ur **** in order and get competent staff wouldn't want to recommend your services to anyone ever