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charlene M
1 reviews | Active since Aug 2015
27 Dec 2017, 12:57
service down
Good Day Please contact me regarding my reconnection fee not reversed and bad service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Dec 2017, 14:13Dear Charlene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply27 Dec 2017, 14:13
Official
Dear Charlene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Dec 2017, 09:04Good day Charlene
Thank you for taking my call today.
As discussed, the reconnection fee charged has been reversed.
In future, kindly ensure that the payment reflects by 20th on the account. This will avoid the disconnection of service and the R50.00 reconnection fee.
Regarding the service received, I apologise for the poor customer experience. Your concern will be referred to the Call centre management for necessary coaching.
Once more, thank you for sharing your concern with us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Dec 2017, 09:04
Official
Good day Charlene
Thank you for taking my call today.
As discussed, the reconnection fee charged has been reversed.
In future, kindly ensure that the payment reflects by 20th on the account. This will avoid the disconnection of service and the R50.00 reconnection fee.
Regarding the service received, I apologise for the poor customer experience. Your concern will be referred to the Call centre management for necessary coaching.
Once more, thank you for sharing your concern with us.
Kind regards
Dinah
Best regards,