Service disconneted wrongfully

Every two weeks since September, my services have been disconnected and the consultant never knew why. Only now, did they inform me that for the installment for July, Capitec only transferred the monies over to them 10 days later and everytime I have phoned to have the service reconnected, I was charged a reconnection fee. I do not agree with this. To make matters worse, I had to hold on forever and eventually when you get to speak to an agent, the lines were disconneted. Who is going to refund my call charges and I do not even have the service that I have paid for. I do not get a statement or an invoice and when one gets through to an agent, they do not know what is happening on the account. When I asked if they can not refer to the \recordings of the calls