Service, Disconnections and Continuously billed

i am so frustrated with dstv and their agencies, i have been continuously pushed from pillar to post and as yet have not had my issue resolved. My dstv account debit did not go off in July, so i made a cash payment at the local branch in Phoenix incl connection. It gets reconnected, no issues. i get a message to say there was a reversal done on the 14th.. HELLO REVERSAL TO WHERE????.. there was no funds that went anywhere because there was no funds in my account to deduct in the first place. Anyway the connection is cut, i phoned in again, i explain my story and forward statement to say no money was reversed. The call centre agent advises i have to pay an exuberant amount , almost double.My payment has suddenly ballooned and i dont even know why now!!!. the attendant ask to pay for the upcoming month and forward necessary docs and she will forward on and feedback. No feedback, i go to the agency who also take my docs and saw how my bank charges are counting against me. No feedback, a few days later im cut off, i phone in 3 times to different people, explaining and asking for a supervisor, nobody seems to care to t help me. i am now connected but for how long & im still in arrears!