Service disconnection

I missed my debit order date which was my fault I agree however, that exact day I made a payment via eft on the 7th and emailed proof of payment to *** they gave me a reference and told me withing 24hrs, those 24 hrs came a went but services were still disconnected. From then I have spoken to numerous advisors gotten assurances that my payment was allocated only for my sevices to get disconnected after 3 days. I have numerous references and chats from your advisors.

This is both annoying and frustrating cause now I am using my airtime and my data to keeo calling and chatting to people who assure me my payment has been allocated on for my services disconnectedafter a few days.

On top of that you guy's keep adding charges to my account for every time y'all reconnect my services. Which I am failing to understand because I have paid already.