Service disconnected without due notice

My debit order was scheduled for 1 April & was returned due to insufficient funds. Multichoice did NOT notify me of the failed debit order. On 6 April Multichoice suspended my services including PVR Functionality, without notice!<br> When I phoned the call centre to query this, I was told it was because my payment was not received.<br> I asked why I was not informed BEFORE disconnection, in order to have an opportunity to pay the due amount before services were disconnected, as payment was only 6 days late.<br> In the past, Multichoice would notify me if there was a payment problem and they would give me an opportunity to pay on a prescribed date, or, do a double debit order with next payment. I have never just been disconnected without notice, from Multichoice, or other service providers. This is not fair business practice. I have been a customer of Multichoice for many years and do not appreciate being treated like this, without being given an opportunity to resolve my overdue account, before disconnection.<br> Also, Multichoice fees are very expensive & the Bouquet options are inflexible. I am considering disconnecting my services permanently & will look at alternative service providers.