Service disconnected unnecessarily

This is the second complaint on Hellopeter as the situation just went from bad to worse. I requested that my service be disconnected in October 2015. In November I requested reconnection and for my debit order to be reinstated. The customer service consultant informed me that I never had a debit order which was not true as I had a debit order for more than five years. I then complained on Hellopeter to which Phil responded, informing me that my debit order was reinstated. On the 6th January 2016 I received a message that my payment was overdue and the service would be disconnected. In response to this, I wrote to enquiries to complain. Nomsa then called me to confirm the reinstatement of my debit order. To my surprise the service was disconnected on the 11th January 2016.