Service disconnected unfairly and bad service

Service disconnected unfairly my debit order is for the 25th but you guys disconnected me 4 days before telling me you run the debit 4 days before n to get reconnected I must 1st pay

What's the point of having a debit order date if you guys won't honour it and can cut it at any time and top its all off I'm being billed for way more than my package

Your service is horrible you put me on hold I called back 4 times and nothing was resolved I spent R300 worth of airtime and all you do is put a person on hold or not say anything