SERVICE DISCONNECTED RE: UNALLOCATED PAYMENT

I've been on the family package that cost R199pm, 26 Jan 2016 R199 was debited from my bank acc for my services, 28 Jan 2016 I decided to upgrade to the dstv extra that costs R425pm, I did this via self service but lost connection mid upgrade and called the call centre,I was told that the upgrade was successful and I needed to pay the amount of R220 and I did this immediately. 15 Feb16 my service was suspended due to non payment, I then made my first call to the call centre about this. I was told to forward the POP and I did so, the service was then re-activated and I was told that this would be sent to the billing section to have the amount allocated, since then my acc has been disconnected 8 more times, each time I was told to resend the POP as this would be escalated for the amount to be removed. Feb 26th R730 was deducted from my acc and was told the R220 needed to be allocated then I needed to wait 5 more days to get my excess money back, I had my bank reverse it and went to pep to pay the R425. My service is put off again and I feel I should be re-imbursed for my airtime & the days I did not have service but fail to get a sympathetic ear. THIS IS DISGUSTING SERVICE!!!