Service Disconnected Even Though Two Payments Made

On the 3rd of February, i went to the Maponya Mall Agency to make a payment at the self service terminal. I received a notification from my bank to confirm the payment was successful, however the gentleman assisting me advised the payment was not successful and requested that i make a manual cash payment - which i did.<br> My bank statement did not show a reversal of the payment at the self service terminal, however DStv confirmed that i had a payment owing for the 5th of March. <br> On the 3rd of March, i called the call centre and spoke to Promise, explained what had happened and sent my bank statement to her. She advised that she would send it to billing and get back to me. The account was then disconnected and when i called to confirm what was happening - i was advised that \they\" are still working on it and would reconnect the service - however this morning the service was disconnected again. <br> This is very unfortunate - as one tries by all means to ensure payments are made on (taking into effect the increase in premiums), but the lack of service is a real let down.<br> "