Service disconnected again

So, my DSTV is paid a year in advance. Payment made 28 Jan 2022. Got disconnected 12 Jan 2023 stating that money was not received. Sent an e-mail with proof of payment and rec ref ***7 & ***7 and even had my bank call DSTV to confirm payment was made to DSTV`s ABSA account. After several calls at my expense got connected just to be disconnected today. Your call centres no *** & *** state you are open from 7am but maybe they are on a different time zone as they are not taking any calls. I have more talk time with your bots than with an actual person who can resolve this issue.