SERVICE DISCONNECTED AFTER PAYMENT

I paid my DSTV account on the 18th of December 2015. My service was disconnected on the 8th of January 2016. I have sent proof of payment and been allocated a case number ***. I received an email on Monday the 11th of January that my payment has been as been escalated to the finance department for allocation. I feel cheated out of my money by big business as I m paying for a prepaid service and they say they it will take them 3 days to resolve my query. My bank has since confirmed that the payment went through to Multichoice and I cant for life of me understand why they failed to pick the payment in the first place and secondly after I complained why it has to take them 3 days to resolve my query. Its Tuesday 12th January close of business and still my payment not allocated. <br> <br> This is absurd. I am more than fed up with Multi choice. I have been paying by EFT for the last 2 years and do not know how this is different. If this is a ploy to force me to pay by debit order , my answer is still NO.<br> <br> DSTV allocate my payment and restore my service and refund the days I have stayed with no service for January.<br>