TM
Thembisile M
1 reviews | Active since Nov 2014
09 Jul 2020, 13:18
Service disconnected after 6 days
I made payment on the 3rd and my service is suspended today the 9th. When I go on Twitter for assistance they don't want to help they asking for things that aren't on the slip. Useless agents on social media!
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
09 Jul 2020, 14:19Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Jul 2020, 14:19
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TM
Thembisile M's updateReviewer Update
09 Jul 2020, 15:50Who is attending to it? And how long will this take because I'm sitting with a disconnected service whereas I have paid. Why is the fee that was not suppose to be charged and canceled affecting me? Why are your mistakes affecting me as a customer. When is this going to be sorted? I paid and it's not fair that someone's mistake from your side is affecting my service!
TM
Thembisile M's update09 Jul 2020, 15:50
Reviewer Update
Who is attending to it? And how long will this take because I'm sitting with a disconnected service whereas I have paid. Why is the fee that was not suppose to be charged and canceled affecting me? Why are your mistakes affecting me as a customer. When is this going to be sorted? I paid and it's not fair that someone's mistake from your side is affecting my service!
TM
Thembisile M's updateReviewer Update
09 Jul 2020, 22:31Thanks Kagiso for calling me and assisting with the matter. I'll wait for your call tomorrow.
TM
Thembisile M's update09 Jul 2020, 22:31
Reviewer Update
Thanks Kagiso for calling me and assisting with the matter. I'll wait for your call tomorrow.
TM
Thembisile M's updateReviewer Update
10 Jul 2020, 11:18Thanks for the pleasant service Kagiso!
TM
Thembisile M's update10 Jul 2020, 11:18
Reviewer Update
Thanks for the pleasant service Kagiso!
TM
Thembisile M's updateReviewer Update
11 Jul 2020, 18:12Hi Kagiso, where can I email my proof of payment to? I don't want the service to be disconnected...
TM
Thembisile M's update11 Jul 2020, 18:12
Reviewer Update
Hi Kagiso, where can I email my proof of payment to? I don't want the service to be disconnected...
TM
Thembisile M's updateReviewer Update
11 Jul 2020, 18:37Seems like the service has already been disconnected. On the 10th Kagiso said we had 48 hours to pay the R130 but to my surprise the service has been disconnected. I'm not certain of the time but it sounds like it was disconnected in the morning already (in less than 24 hours). Can someone please help me with this urgently!!!
TM
Thembisile M's update11 Jul 2020, 18:37
Reviewer Update
Seems like the service has already been disconnected. On the 10th Kagiso said we had 48 hours to pay the R130 but to my surprise the service has been disconnected. I'm not certain of the time but it sounds like it was disconnected in the morning already (in less than 24 hours). Can someone please help me with this urgently!!!
TM
Thembisile M's updateReviewer Update
11 Jul 2020, 19:28Please ignore the two previous posts as I've already been assisted. Thank you.
TM
Thembisile M's update11 Jul 2020, 19:28
Reviewer Update
Please ignore the two previous posts as I've already been assisted. Thank you.