1 reviews | Active since Nov 2010
Service disconnected 6 times in 25 days!
I refer to my previous report on 23 November 2015, where I reported on the error in billing on my account and the fact that my service had been disconnected 3 times already. Multichoice responded a few days later, stating that all the reconnection fees that they added to the amount they claim was outstanding, would be reversed. That is not true because the amount they claim I owe them increases after every disconnection and subsequent reconnection!<br> Since that date my service has been disconnected THREE MORE TIMES! I even paid my normal subscription fee earlier than usual this month (The due date is the 7th of every month, but this month I paid on the 2nd) because I tried to avoid this problem again. But all that seems to have been in vain because they disconnected it again.<br> I am beyond frustrated at this point. Every time I call the call centre I have to explain my whole story to every consultant again which is very annoying. This is a waste of my time and money. The last time I called, my call cut in the middle of my explanation, because my airtime had run out! This situation is utterly ridiculous and I want it resolved TODAY! This is incompetency at its best! FIX IT IMMEDIATELY!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
