NV
Njabulo V

1 reviews | Active since Nov 2015

20 Nov 2015, 09:17

SERVICE DISCONNECTED

I am tired of DSTV and Multichoice: Cant wait for a competitor to come in and I will leave this pompous service provider!!!! <br> <br> My account is forever suspended when I'm up-to date with it. I have had this problem since July 2015 where DSTV erroneously add charges to my subscription, then suspend my service without consulting me. I have been calling ever since this happened spending on average 40min per call. When I ask them to call me back I'm told that they are an outbound call centre and the cant call me. I am their damn paying customer and I do not like their attitude whenever I try and resolve my problem. Each mounth I have to call 3-4 times on average. Cant anymore.<br> <br> This morning is the third time my service is suspended in days! - <br> THE FOLLOWING IS THE STATUS OF MY ACCOUNT AS AT 19.11.2015<br> Account Number: ***3 <br> Account Type: Residential General <br> Amount due: R399,00<br> Account balance: R0,00 <br> Your next payment is on 1 December 2015<br> Your last payment of R-399,00 was made on 5 November 2015<br> <br> Let DSTV know that their monopoly will one day end and I will the first customer to jump ship and join someone who is gonna put me first as a paying client.<br> <br> I am exhausted <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Nov 2015, 11:26
Official
Hello Njabulo Vilakazi,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,