WM
Wanda M
1 reviews | Active since Jan 2014
25 Mar 2015, 08:52
SERVICE DISCONNECT
I pay my account at Spar. On their system it shows that I must pay the amount of R503. The reason for this ammount is I did not pay my account in time and it was disconnected. The period for my service is from the 10th to the 10th of each month. On the 21st of this month I went to pa my account. I pay R510. Still my service was disconnected. I phone the Jhb branch and the lady explained to me that the fees went up and that the amount on Spar's system is incorrect. According to Multichoice I still own them R320. If you take R510 I already paid and the R320 and I even haven't have the full months view I paid for service I don't have. Can you help me please.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Mar 2015, 11:24Hello wanda264,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard
.
Please be advised that we have activated your service as requested in your email
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard
.
Please be advised that we have activated your service as requested in your email
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 Mar 2015, 11:24
Official
Hello wanda264,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard
.
Please be advised that we have activated your service as requested in your email
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard
.
Please be advised that we have activated your service as requested in your email
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,