MF
Malcolm F
1 reviews | Active since Dec 2009
05 Aug 2020, 10:30
Service deterioration
A significant drop off of service from DSTV. Series ending without showing last episodes _ Deadliest Catch - Parkers Trail - Gold Rush. Many recordings terminated before the episode finishes - Big Bang Theory and several others. Series that start and only show one episode - McDonald and Dobbs. Problems with my decoder in that recordings have several breaks with picture freeze and no sound then it continues a number of second later. Overall service has gone downhill, fast making the fees difficult to justify. Looking seriously at alternatives
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 10:43Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 10:43
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MF
Malcolm F's updateReviewer Update
05 Aug 2020, 14:50Good, I look forward to your feedback. It is interesting that I have made this same complaint directly to your Call center support staff with absolutely no response - hence resorting to Hello Peter
MF
Malcolm F's update05 Aug 2020, 14:50
Reviewer Update
Good, I look forward to your feedback. It is interesting that I have made this same complaint directly to your Call center support staff with absolutely no response - hence resorting to Hello Peter
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 19:23Hi Malcolm,
Kindly note that as per our telephone conversation, we have escalated the matter for investigation to the command centre and we will provide feed back on 06 August 2020.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, we have escalated the matter for investigation to the command centre and we will provide feed back on 06 August 2020.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 19:23
Official
Hi Malcolm,
Kindly note that as per our telephone conversation, we have escalated the matter for investigation to the command centre and we will provide feed back on 06 August 2020.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, we have escalated the matter for investigation to the command centre and we will provide feed back on 06 August 2020.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Aug 2020, 16:27Hi Malcolm,
Kindly note that I will forward the feedback from our command centre confirming the current Season and Episodes airing.
However, regarding the freezing of picture and disappearing of titles it could be the decoder hard drive problem.
Kind Regards,
DStv: Hello Peter Team
Kindly note that I will forward the feedback from our command centre confirming the current Season and Episodes airing.
However, regarding the freezing of picture and disappearing of titles it could be the decoder hard drive problem.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Aug 2020, 16:27
Official
Hi Malcolm,
Kindly note that I will forward the feedback from our command centre confirming the current Season and Episodes airing.
However, regarding the freezing of picture and disappearing of titles it could be the decoder hard drive problem.
Kind Regards,
DStv: Hello Peter Team
Kindly note that I will forward the feedback from our command centre confirming the current Season and Episodes airing.
However, regarding the freezing of picture and disappearing of titles it could be the decoder hard drive problem.
Kind Regards,
DStv: Hello Peter Team
Best regards,