Service Deserving Applauding ( Unlike DSTV)

For the first time ever I got proper service at DSTV (MultiChoice). When I called in to DSTV, (on Friday the 15th February) a gentleman by the name of Flyod Denge answered and I immediately asked him to clarify why my Account was on a negative and my services had been disconnected. Apparently my services had been disconnected thrice this month by Friday and the two previous times I had sent my proof of payment and my services were reconnected. Each time my services were reconnected I was charged a reconnection fee. Flyod reversed the reconnection fees and got my account in order. He went on further to explain to me about locking my price for a year. The whole experience was unlike DSTV. I have never received such excellent services before and not even from Team Leaders too. Keep up the good work Flyod and I wish all Agents were as competent as you. He articulated himself very well and was very passionate about his work. Well done.