Service delivery failure wrt dstv connect

I have made numerous efforts to contact dstv with regards to a problem that I am experiencing, to no avail. A while ago, I tried to connect my smart card to my dstv now app but it failed to link. So I called the call centre who said that they cannot assist me as it is an online issue and there is a team of dedicated staff who deal with this issue (seemed like it was common) . They suggested that I use the website to get a response, which I did and dstv has all not come back to me after numerous emails. I sent them all my details wrt the issue and am very disappointed in their delayed response after saying that they will respond within a day. It's been a while so I called again and the same thing went on. I don't know how to get help! I just need to link my smart card to my connect ID. PLEASE HELP.