DR
Diane R
1 reviews | Active since Sept 2009
18 Mar 2016, 14:20
SERVICE DELIVERY FAILURE
I upgraded to DSTV Explorer on 27 January 2016<br> Additional amount was deducted on 29 January 2016<br> None of my numerous queries regarding the delivery are being responded to - other that the normal \we are looking into your query\". With no response thereafter.<br> Every time I phone in, I am on the telephone for an average of 10 minutes. <br> This can be verified with a call made today@ 14h02, I have now been holding for 13 minutes, and nobody is coming back to me. All my previous calls can also be checked, to verify my statement.<br> I sincerely wish there was another service provider offering DSTV."
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Mar 2016, 09:45Hello dianer,
It is with regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We confirm that you have been contacted regarding your query. Kindly expect feedback directly from them.
Thank you for taking your time and patience.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We confirm that you have been contacted regarding your query. Kindly expect feedback directly from them.
Thank you for taking your time and patience.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Mar 2016, 09:45
Official
Hello dianer,
It is with regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We confirm that you have been contacted regarding your query. Kindly expect feedback directly from them.
Thank you for taking your time and patience.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We confirm that you have been contacted regarding your query. Kindly expect feedback directly from them.
Thank you for taking your time and patience.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,