TE
THERESA E
1 reviews | Active since Aug 2015
11 Aug 2015, 21:49
Service delivery
Multichoice double-debited my account for August and September (firstly). Then after a long call to their call centre they reconnected our services (but not our HD channels). Then 3 days later they cut me off again. They reconnected our services once again, but now we can't watch anything on Catch Up. I am aware that Multichoice went through some huge system upgrade, which is probably causing all these problems. But I DON'T CARE, IT'S NOT MY PROBLEM!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Aug 2015, 14:13Hello TEVA,
We could not get hold of you today and discuss your query telephonically.
Our records indicate that your DStv HD channels are active. However, the signal has been sent to your smartcard so that you can access your HD channels.
Please refer to your personal email address for a detailed response regarding your account.
We apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Our records indicate that your DStv HD channels are active. However, the signal has been sent to your smartcard so that you can access your HD channels.
Please refer to your personal email address for a detailed response regarding your account.
We apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply14 Aug 2015, 14:13
Official
Hello TEVA,
We could not get hold of you today and discuss your query telephonically.
Our records indicate that your DStv HD channels are active. However, the signal has been sent to your smartcard so that you can access your HD channels.
Please refer to your personal email address for a detailed response regarding your account.
We apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Our records indicate that your DStv HD channels are active. However, the signal has been sent to your smartcard so that you can access your HD channels.
Please refer to your personal email address for a detailed response regarding your account.
We apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah