Service Delivery

I downgraded at the end of April and was told that I am too late as it was passed my payment date. I asked for a supervisor who then processed the down grade as I was never informed of the term and conditions as it was my first time. he also gave me the amount to pay which I paid. a few days later my services were cut, when I called I was told I owe R24 and after explaining that I was given the amount to pay, it was reconnected and I insisted that I not be charged with reconnection fees as it was not my fault. a few days later, it was cut again, I calle din and was told I must pay the R24 as the system will automatically cut it. I agreed to pay on the 09/05 but due to circumstances could only pay it 11/05 after which the services were already cut again. I called in again and was informed that I must pay R40 reconnection fees within 24 hours. I requested it be added onto my bill for 28/05 as was always done, and was told I MUST pay it in 24 hours or face having the services cut AGAIN. for all the years with multichoice never I have so belittled and embarrassed for something that from the beginning was not my fault. Honestly...this service sucks