Service deactivated for an error on dstv billing system

On the 13th of June my dstv service was deactivated due to an error on dstv billing system. I called in three times on Saturday and spoke to three consultants, the first lady said there was an error and that she would connect my service, I waited for an hour and nothing happened I called twice spoke to Candice and Lihle there was still no joy. I used so much of my airtime for something that was not my fault. My family could not watch TV the entire weekend. I had to drive to the service center to get my problem resolved. I sent my enquiry on the dstv web page and I didn't get a response as yet. I am quite disappointed with the service I received I pay my subscription each month without fail and to be cut off for an error made by dstv is terrible service.