Service deactivated and payments not reflecting

Made a R200 payment on the 29th October using the account number ***5 as my reference number even sent them the proof of payment. Made another payment today of R360. This payments are still not reflecting. I've called your call center was on the phone for more than 20 minutes, but the money is still not reflecting. I called again still nothing. Even tried to reach out to you on Facebook nothing still.