1 reviews | Active since Apr 2011
Service cut off even when I have paid
<p>Last month before 25th I logged on to self service and changed both my subscription from compact to access I previously paid over 700 Rand so this month after switching I went and paid 200 for my two access subscription,today I get an SMS that I must pay 300 my services has been cut,so is access plan 400 why must I pay over 200 Rand for 99 Rand subscription,please bring back my services ,I have paid and don't owe any amount,when I changed subscription my account was up to date.one day multichoice will wake to find no customers and it Will be to how they bully their reliable customers,just one day this monopoly will fall.</p>
Dear Mr Mathiba,
Thank you for taking our call today.
As discussed, the two DStv Access packages have been reconnected. Also, we have manually adjusted your DStv account to reverse the extra charges incurred.
We highly recommend that you continuously follow up regarding your downgrade request. This is to ensure that your request has been processed.
Thanks again for your time and patience. Please do notify us should you require any further assistance.
Kind regards
Dinah
Dear Mr Mathiba,
Thank you for taking our call today.
As discussed, the two DStv Access packages have been reconnected. Also, we have manually adjusted your DStv account to reverse the extra charges incurred.
We highly recommend that you continuously follow up regarding your downgrade request. This is to ensure that your request has been processed.
Thanks again for your time and patience. Please do notify us should you require any further assistance.
Kind regards
Dinah
Dear Mr Mathiba,
We apologise for the inconvenience caused in this regard.
Your second DStv Access package is active. Also, we have credited your account for the two days you could not have the service.
Thank you for taking your time to contact us.
Kind regards
Dinah
Dear Mr Mathiba,
We apologise for the inconvenience caused in this regard.
Your second DStv Access package is active. Also, we have credited your account for the two days you could not have the service.
Thank you for taking your time to contact us.
Kind regards
Dinah
But this is getting out of hand,am I being punished for downgrading or is multichoice showing its no competitor muscle,its now a norm that every Friday am cut off,even when am assured my account is at zero ? This is nothing but absolute bulling of customer.i pay both TV licence and dstv but Friday am compell to watch 100 dstv adverts .
But this is getting out of hand,am I being punished for downgrading or is multichoice showing its no competitor muscle,its now a norm that every Friday am cut off,even when am assured my account is at zero ? This is nothing but absolute bulling of customer.i pay both TV licence and dstv but Friday am compell to watch 100 dstv adverts .
But this is getting out of hand,am I being punished for downgrading or is multichoice showing its no competitor muscle,its now a norm that every Friday am cut off,even when am assured my account is at zero ? This is nothing but absolute bulling of customer.i pay both TV licence and dstv but Friday am compell to watch 100 dstv adverts .
But this is getting out of hand,am I being punished for downgrading or is multichoice showing its no competitor muscle,its now a norm that every Friday am cut off,even when am assured my account is at zero ? This is nothing but absolute bulling of customer.i pay both TV licence and dstv but Friday am compell to watch 100 dstv adverts .
Dear Thabo Mathiba
Apologies for the delayed response.
Our records indicate that you have been assisted and your services are active.
Regards
Elna
Dear Thabo Mathiba
Apologies for the delayed response.
Our records indicate that you have been assisted and your services are active.
Regards
Elna