IS
Ivan S
1 reviews | Active since Oct 2015
16 Oct 2015, 23:15
SERVICE CUT OFF
It happened not once, but twice. My DSTV Premium Package account has been cut off by Multichoice twice without my permission. Multichoice just removed my debit order instruction and put me on a cash payment system, without my permission. What this cause me is gross inconvenience, because I had to call the call centre everytime to be reconnected, knowing that my account should be up to date. Furthermore, no one could explain the error to me and I know had the inconvenience on making a cash payment after 16 days at a retail outlet. Please assist that this does not repeat itself for the third time.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Oct 2015, 13:06Hello Varney,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our record you have been assisted by one of our consultant that activated your service, rectified billing on your account.
We confirm that your debit order is loaded on your account for collection on the 1st of every month as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our record you have been assisted by one of our consultant that activated your service, rectified billing on your account.
We confirm that your debit order is loaded on your account for collection on the 1st of every month as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply30 Oct 2015, 13:06
Official
Hello Varney,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our record you have been assisted by one of our consultant that activated your service, rectified billing on your account.
We confirm that your debit order is loaded on your account for collection on the 1st of every month as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our record you have been assisted by one of our consultant that activated your service, rectified billing on your account.
We confirm that your debit order is loaded on your account for collection on the 1st of every month as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,