Service cut even if payment on time.

To the CEO - Dstv.



I've been a loyal Dstv customer for many years. Lately I have continuous problems with the account. Case in point, I paid sy subscription on the morning of the 8th of September, just to have my service disconnect this morning. I queried it (reference number 130 143 522) and ended up speaking to an agent Amogelang just now. She insisted that the account was in arrears with R 479 and my monthly premium was R 949.00.

I've been paying R 879 for a long time now. I had NO notice of an increase.

I had the same problem last month when I was informed the amount due was R 1 104.00. Please see that conversation with the agent below:



[13:16, 08/08/2025] DStv live chat: Email Received - [EXTERNAL] - Ref ***
[13:16, 08/08/2025] DStv live chat: Good day Team kindly assist cx is on SPL contract however they charge cx full amount as cx monthly installment is R879 however they charge him R1104

She escalated the query and it was resolved after Dstv saw the monthly subscription was R 879.00

Now I have the SAME problem.

Amogelang told me to Google Dstv subscriptions. Very unprofessional and not helping at all.

Please intervene in this so that I may have the service reconnected. That is without connecting fees as this is AGAIN Dstv's oversight.

Kind Regards

Des Palm