SERVICE CUT

I made an EFT payment to my Dstv account on the 23rd of January as the debit order was returned, service was cut on the 29th of January, I phoned the call centre, they requested for proof of payment as the consultant said I used the wrong ref as I used the one that reflects on my Bank statement. I sent proof of payment, service was back on within 10mins of sending that proof, re-connection fee was added on as expected. Again on the 3rd of Feb, same thing happened, I called the call centre again, Palesa asked me if I sent proof of payment, she checked and found it, reconnected my service again with charges of course, I asked Palesa if my account was owing, she said no its not, when I woke up this morning 8th Feb, My service is cut again. this time I went to self service and viewed my statement, to find that Dstv did not take Value Added Services tax from the money I paid but they are adding it on this months installment and for these 2 previous cuts, multichoice added these taxes. am I being charged for calling the call center or what. Now am not even sure whether to call the call centre or not because obviously they'll charge me reconnection AGAIN and these Taxes. I'm totally dissatisfied about their service, why are consultants not mentioning all these separate charges when we call the call centre. Service is still cut and am not sure what to do because "I am not in arrears"