NT
Nelson T
1 reviews | Active since Feb 2011
05 May 2015, 12:48
Service cut
on the *** at 9:08 I paid R337.10 and I called *** to check my account and I spoke to a guy who confirmed that I have a credit R337.10 available on my Account. And I even asked him if I owe anything and he confirmed that I only have to pay month-end of May 2015. when I check online on self service I owed nothing then, but this morning my service has been suspended and I wonder why? I make a budget for all my accounts and knowing that I have paid I really need my service reconnected asap. I am tired of having to pay for the service I don't get.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 May 2015, 12:22Hello rodgers163,
Your debit order that collected before you made the above payment was returned and this has left your account in an arrears status which caused the disconnection. We have e-mailed you the amount due immediately to the provided address.
Your service has been reconnected in the interim.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Your debit order that collected before you made the above payment was returned and this has left your account in an arrears status which caused the disconnection. We have e-mailed you the amount due immediately to the provided address.
Your service has been reconnected in the interim.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Best regards,
DStv (MultiChoice)'s reply07 May 2015, 12:22
Official
Hello rodgers163,
Your debit order that collected before you made the above payment was returned and this has left your account in an arrears status which caused the disconnection. We have e-mailed you the amount due immediately to the provided address.
Your service has been reconnected in the interim.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Your debit order that collected before you made the above payment was returned and this has left your account in an arrears status which caused the disconnection. We have e-mailed you the amount due immediately to the provided address.
Your service has been reconnected in the interim.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Best regards,