JS
Jan S

1 reviews | Active since Jun 2016

28 Jul 2016, 15:57

Service currently scrambled

<p><span style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;">Hi, I've been to the multichoice agent in saint James street, Somerset West. </span><br style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;" /><span style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;">According to their system the drifta was disconnected and that they reconnected it.</span><br style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;" /><span style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;">I just got home to test my usb drifta and still, Service currently scrambled. I've uploaded a pic of my problem.</span><br style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;" /><span style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;">Please Help.!</span><br style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;" /><span style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;">If not reconnect, could you refund for the days that we are not connected. I've reported it on Monday evening (24 July), but still Service currently scrambled.</span><br style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;" /><br style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;" /><span style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;">Regards</span><br style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;" /><span style="color: #000000; font-family: sans-serif; font-size: 16px; line-height: 20.8px; widows: 1;">Jan Swart</span></p>

0
Replies (2)
JS
Jan S's update28 Jul 2016, 16:11
Reviewer Update

Thank you multichoice. After the 2nd Hello Peter complaint, it took 2 minutes and I'm connected.

Service is now connected.

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jul 2016, 05:10
Official

Dear Mr Jan Swart

As we continually strive to improve our service, we at MultiChoice appreciate feedback be it positive negative or. Positive feedback such as yours is extremely valuable to us. Your support, and that of all our customers, is important to us.

Regards

Nesta

Best regards,