Service consultants lack urgency and customer care

On visiting the N1 branch, after numerous emails and calls to the call centre, I had hopes of resolving my DSTV query. After explaining my issue, I was directed to 3 people. only 1 of the 3 made good on their service and completed a change of ownership (which was confirmed on email was successful - to only later find out that the info supp**** to me was false). As for the other 2 consultants, the first one passed me onto the 2nd. The 2nd made a promise/commitment to call me back the very same day as she gave me the understanding that she understood the crux of the matter. I have not heard from her since, and I have called everyday except Sat and Sun to speak with her. It's not my intention to publicly put DSTV in a bad light, but service standards are seriously lacking as well as staff knowledge of basic inquiries, made me feel like I was talking to the wall, as I had to repeat the problem countless times for them grasp the problem. I expect for the branch manager to call me back today 23 November to once and for all fix my problem. I have given them almost a week to look into the query!