Service Complain

I have been calling DSTV to assist me but no help i got from them for the past three weeks. There was a ***** into my account and my services was stopped on the 21/04/2022. I was told to pay R810.68 in which i don't know were does it came from. The was explorer and PVR loaded under my name in which I have never bought explorer in my life. I have only HD decoder in which i activated last week on the 11th April 2022. For the past two years i have never have a decoder. I need this charges to be reversed immediately. Otherwise i am cancelling the services. My number is *** Customer ***3