1 reviews | Active since Dec 2009
Service cancelled with DSTV, never stopped on their side and now they expect me to pay for it
<p>Sick and tired of DSTV</p> <p> </p> <p>After being a loyal client for years I have only had issues the last couple of months ranging from service issues to debit and payment issues. I decided to move over to a streaming service after another debit order issue. I requested DSTV to cease my subscription and now they keep on phoning me and said that the service was not suspended when requested and they keot the service running for another 2 weeks and I am now liable for it. </p> <p> </p> <p>After numerous calls from them I requested they investigate and then someone else just phone me with no records of my previous discussions.</p> <p> </p> <p>This is what DSTV has turned into and I refuse to pay a cent to them ever again. </p> <p> </p>
Dear Henry
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Henry
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Lebogang
I have just received another call from one of your agents explaining to them that I was contacted by YOUR Relationships Manager due to there being another issue with the debit order on YOUR side and that my services was cancelled. I was sick and tired of this and I have told her to cancel all my debits orders and service with immediate effect. At that point in time I had no service until I pay the month IN-ADVANCE which I refuse to do and therefore the service was cancelled.
I have phoned and received numerous calls from DSTV and the last one was now at 12:08 from the number ********** where I have explained this to the lady and when I wanted to escalate it to her Manager, she refused to give me her name or details or transfer me to a Manager and drop the call.
This is happening every single time. Why cant they listen to my conversation with the Relationships Manager as all calls are recorded.
Why does DSTV blatently drop calls and not give out name details? How do we get answers for this??
Dear Lebogang
I have just received another call from one of your agents explaining to them that I was contacted by YOUR Relationships Manager due to there being another issue with the debit order on YOUR side and that my services was cancelled. I was sick and tired of this and I have told her to cancel all my debits orders and service with immediate effect. At that point in time I had no service until I pay the month IN-ADVANCE which I refuse to do and therefore the service was cancelled.
I have phoned and received numerous calls from DSTV and the last one was now at 12:08 from the number ********** where I have explained this to the lady and when I wanted to escalate it to her Manager, she refused to give me her name or details or transfer me to a Manager and drop the call.
This is happening every single time. Why cant they listen to my conversation with the Relationships Manager as all calls are recorded.
Why does DSTV blatently drop calls and not give out name details? How do we get answers for this??