**** service by multichoice

Multichoice service is *******

I called multichoice on the 4th February 2020 to change my payment arrangement to debit order. The first person I spoke to said to me because my payment was due on the 7th Feb 2020 there is an amount that will be added to my monthly subscription and the entire amount will be debited on my arranged debit date. then later when I called to verify I was told that it is incorrect information that I need to pay a prorated amount of R270 by the 7th feb. I arranged with the lady for that R270 to be debited. on the 10th I relialized nothing was debited and my online account reflects an amount of R764 to be paid by the 7th I called in to enquire and I spoke to Nomonde Ref no *** who told me that that R764 will be debited on my arranged debit date and my account will not be deactivated. Today 12th February I wake up my DSTV is deactivated I called in and they tell me I was misinformed I am actually supposed to pay that prorated amount of R270 and they will try to wave away the reconnection fee but I must wait for 24 hours before that can happen

why must I wait for 24hours while I arranged a debit order for the pro rated amount to be debited by the 7Th and It didn't happen? who's fault was it? why must I wait another 24 hours when I was misinformed by your people? 4 different versions were given to me and as a result my DSTV has been deactivated.

right now I was speaking to a Nontobeko who put me on hold for a ****** 20 munites while waiting for a team leader.

I am very ****ed you do not treat customers like that. Resolve this issue fast

TL Kekana