Service blocked when account is paid

It seems like a monthly issue now that I have to call dstv to unblock my service. Call centre agents refuse to call you back so you must hold on until you get an agent and then whilst they take time investigating again before re-connecting me and apologising whilst all the while running my cellphone bill up! Does dstv realise I am paying for a service which I expect to be provided without constant issues???? Does the call centre agents realise that the customers pay their salaries!!! I am fuming as I was watching a movie past 11 last night when I was disconnected and of course have to wait until the morning when I have to spent from R30 to R50 to call dstv to sort this out! Yet they will charge me for reconnection at R50 if it is my fault which it is not! Please give me info for the alternatives to dstv as they are just not worth it anymore. Repeats and all the issues, no thank you! I called twice today and still have no connection!