SERVICE BEYOND APPALLING

I made a payment on my dstv account on 22.02.19 and on the morning of 23.02.19 I received an sms that my services have been disconnected and I will have to pay R148.00 to be reconnected. I called the call centre and spoke to Anelisa and Samantha who could not really assist instead they said I must send whatever proof of payment I have to show that I did make a payment on the 22.02.19 to ********** . I sent them screens of my banking app but they were not accepted. I took the complaint to twitter who said I must send a pdf proof of payment to ********** and then send them the reference number given. Now im being told that the payment reflected on their side on the 24.02.19 but the banking app screens and proof of payment show that payment was made on the 22.02.19 and my services disconnected on the 23.02.19. Why does dstv request proof of payment whereas they will still use that against you? I made payment on 22.02.19 my services were disconnected 23.02.19. Reference numbers ********** , ********** , **********