**** Service at Multichoice
I have been trying to contact their support team to end my subscription. They still debit my account and give me support Emaill address that do not work. WHen i chat to them on facebook and twitter they just tell me to send an email even after ive sent them screenshots that their email could be incorrect or not working. I have spoken to KR and NP who refuse to provide us with their names. They keep asking for information that is already in the chats
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 May 2020, 08:57Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 May 2020, 08:57
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 May 2020, 09:51Hi Shaun D,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is on price lock and is remaining with 12 months. The contract can be settled or you can pay the outstanding balance and the device only until the 12 months end.
We have requested for a settlement letter to be sent to you. You can also contact the price lock department on ***.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is on price lock and is remaining with 12 months. The contract can be settled or you can pay the outstanding balance and the device only until the 12 months end.
We have requested for a settlement letter to be sent to you. You can also contact the price lock department on ***.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 May 2020, 09:51
Official
Hi Shaun D,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is on price lock and is remaining with 12 months. The contract can be settled or you can pay the outstanding balance and the device only until the 12 months end.
We have requested for a settlement letter to be sent to you. You can also contact the price lock department on ***.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is on price lock and is remaining with 12 months. The contract can be settled or you can pay the outstanding balance and the device only until the 12 months end.
We have requested for a settlement letter to be sent to you. You can also contact the price lock department on ***.
We have tried to contact you on ***, with no success.
Kind regards
DStv: Hello Peter Team
Best regards,