**** service and ********* who dont care about their customers needs

On the 23rd of December i made a mistake and overpaid my Dstv, i called them the very same day to request for a refund for the difference in order yo pay my other account and i was promised that the money will be paid in my account within 48 hours, till today i havent received my money. My other account is not affected and my credit record has also been affected. I called them again on the 28th and spoke to Fikile Tarr and she requested that send some documents to process my refund and still no refund. Called again today the 30th and was placed on hold for 47mins waiting for manager who happens to be in a meeting everytime i call. Dsts/multichoice has the most horrific service ever, all their call agents are unprofessional and ***********.I WANT MY MONEY BACK.THEY CAN ALSO CANCEL MY SERVICE. I DONT CARE. Your Service is ****.i need someone to call me now on ***