Service and charges are appalling!

My debit order wasn't paid and I arranged for payment on Saturday and guess what three days after the payment was made they suspended my service and a lady by the name of Nonjabulo told me that I have to agree to pay the R50 reconnection fees otherwise, my service will continue being suspended. My airtime ran out after being on the phone for well over 10 minutes. 30 minutes later my service was back on, this time without PVR. I got more airtime, called them again and 12 minutes later, my PVR supscription was not sorted out. The guy I spoke to told me he will ask his supervisor if he can call me back. An hour later and still no phone call, I called them again, the first call was cut off after 1 minute. I called yet again and only to be told 5 minutes later that the system is unable to switch my PVR back on and that they will escalate and come back to me. It's now 6hours later and R60 worth of airtime and my service is still not fully on and no one has even bothered to call me back. I pay R779 in advance every month for DSTV and am hugely dissapointed of their inability to deliver on their promises. On top of all this I would still have to pay for reconnection and the full package.