**** service

I received a call from one of their consultants offering a funeral cover and I took it,we agreed that it would start charging from beginning of November but the consultant did nonsense.At the beginning of the month when I want to make payment this consultant activated and in November I had to make double payment.I requested cancelation but I am told to contact the insurance department but they never answer the phone.I am always caller 37 on the queue and when it gets to 20 minutes the call goes silent.I want a call from the manager in less than 10 minutes