YM
Yolanda M
1 reviews | Active since Jul 2020
25 Aug 2021, 10:48
**** service
Its been Day 8 today since I have been waiting for your finance department to get back to me and explain why does my account have an overdue.
Surprisingly enough the agent that assisted me this morning told me that she sees on the system that the escalation was done on the 17 August and she does not know why I have not received any feedback back on #INC-703663 escalation reference number.
Today my viewing has been disconnected
Your service is getting from bad to worse ?
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Replies (2)YM
Yolanda M's updateReviewer Update
25 Aug 2021, 12:10Please note that you had won an upgrade to a higher package for 1 month through DStv Rewards to upgrade your package, more credit instead of one credit was allocated to your account in error. The additional credit has been removed from your account and the account was reconciled with the correct amount due. ~MLK
So now I am being held liable for your own system error?
So now I am being held liable for your own system error?
YM
Yolanda M's update25 Aug 2021, 12:10
Reviewer Update
Please note that you had won an upgrade to a higher package for 1 month through DStv Rewards to upgrade your package, more credit instead of one credit was allocated to your account in error. The additional credit has been removed from your account and the account was reconciled with the correct amount due. ~MLK
So now I am being held liable for your own system error?
So now I am being held liable for your own system error?
YM
Yolanda M's updateReviewer Update
25 Aug 2021, 12:55The credit was added by mistake onto your account and it has been removed. As mentioned before your account has been rectified.
We apologize for the confusion. ~SNN
DStv please answer me... Am I now being held liable for your own mistake?
We apologize for the confusion. ~SNN
DStv please answer me... Am I now being held liable for your own mistake?
YM
Yolanda M's update25 Aug 2021, 12:55
Reviewer Update
The credit was added by mistake onto your account and it has been removed. As mentioned before your account has been rectified.
We apologize for the confusion. ~SNN
DStv please answer me... Am I now being held liable for your own mistake?
We apologize for the confusion. ~SNN
DStv please answer me... Am I now being held liable for your own mistake?