MB
Mathudi B
1 reviews | Active since Dec 2017
18 Dec 2017, 10:42
Service
I pay my Dstv on an annual basis. I paid in January 2017 the full amount. Lately they disconnect our service and I have to call in to be reconnected. In the past 4 weeks I had to call in 5 times to be reconnected. The 5 agents I have spoken to all say the account has been changed to monthly subscription and say they will escalate the issue to their finance department to be rectified, but the issue still persists. Yesterday the agent made me hold 12 minutes while he was consulting with someone on how to reconnect my service. I asked him for a telephone number where I can complain to, when I call that number, it doesn't exist. This is a serious inconvenience, we pay a lot of money for this poor service. The calls I have to make every few days are not free. I'm frustrated with Dstv.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Dec 2017, 13:11Dear Mathudi Bokaba
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2017, 13:11
Official
Dear Mathudi Bokaba
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Dec 2017, 10:39Dear Mathudi Bokaba
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your Billing concerns without any successes.
Your account is on a monthly subscription and is been paid on the 30 every month since the January 2017.
Your service is currently active on the DStv Premium package with extra view.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Dec 2017, 10:39
Official
Dear Mathudi Bokaba
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your Billing concerns without any successes.
Your account is on a monthly subscription and is been paid on the 30 every month since the January 2017.
Your service is currently active on the DStv Premium package with extra view.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
MB
Mathudi B's updateReviewer Update
20 Dec 2017, 11:49Good day,
This account that I'm referring to is under my husband's name R A Pooe, below are the case numbers and call references from 2 calls, I made 5 calls but didn't take the call references for the other 3 calls. The last call I made was on Sunday evening:
Call references:
***4_I***_I110
Escalation case numbers:
***7486
Regards,
Mathudi
MB
Mathudi B's update20 Dec 2017, 11:49
Reviewer Update
Good day,
This account that I'm referring to is under my husband's name R A Pooe, below are the case numbers and call references from 2 calls, I made 5 calls but didn't take the call references for the other 3 calls. The last call I made was on Sunday evening:
Call references:
***4_I***_I110
Escalation case numbers:
***7486
Regards,
Mathudi
MB
Mathudi B's updateReviewer Update
22 Dec 2017, 08:21Our service has been cut of again, 5 days after my last call. I have to call in again to be reconnected.
MB
Mathudi B's update22 Dec 2017, 08:21
Reviewer Update
Our service has been cut of again, 5 days after my last call. I have to call in again to be reconnected.