Service

So yesterday I submitted a complaint and a consultant phoned me in No Time. Only to be told that for my no access to certain channels I must take my recorder in. But then I was advise to contact 011- ********** relating to my Walka that must be reconnected. I phoned them and was promised that I will be connected in 2 hours. Well it is 24 hours now and I am still not connected. The reference is ********** 5i70.....................Next call is probably that I must phone again as Multichoice don't have access to Employee Schemes. I am contracted to Multichoice and I take it they must take responsibility and accountability to sort things out for me