AM
Andiswa M
1 reviews | Active since Feb 2013
07 Jun 2015, 17:58
Service
Hello Peter , Was out of time and when I'm back now my Dstv is off I paid R400 before I went home and on my TV they gave me message saying I need to pay +- R116 , I paid R170 it's over 30 minutes now waiting for reconnection you call the call centre you can't even go through to a consultant it's only the machine saying once you pay electronically they will reconnect it with in 15 minutes , what's the use of having a call centre if it's useless I even tried via Internet its not user friendly . Multichoice it's so easy for them to switch your TV off while their services are not 100%
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Jun 2015, 11:58Hello andycuks,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records all payments are reflecting and your service has been activated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records all payments are reflecting and your service has been activated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 Jun 2015, 11:58
Official
Hello andycuks,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records all payments are reflecting and your service has been activated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records all payments are reflecting and your service has been activated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,