DS
Dumisani S

1 reviews | Active since Feb 2022

10 Jun 2022, 20:15

Service

I called dstv to get a downgrade and the call center agent could not do it, after 20 minutes of wasting my airtime she says she would call me back and the day passed without her calling or the downgrade.

The service got cut of and I have been calling for a reconnection, and 6 people that I have spoken to in 3 days fail to assist. I have heard now 4 different stories of why I can't get a reconnection and I have held on the phone for 40 min to speak to a supervisor who doesn't even pick up the phone.

This company don't really care

My kids do not have TV and I have paid money for a service that I don't have.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jun 2022, 22:49
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team