**** Service

In the month of February the lighting striked my Tv and Decoder as a result I had to buy a new decoder and a new Tv , when I got multichoice Mondeor I was advised that I cant trade in my old decoder because it was registered in someone else name , the agent told me that it will be investigated and they will back to me , as a result I went back and bought a new decoder on the same day I made a payment for my package. today I woke up to my dstv been disconnected I called the call center and inquired as to why I was disconnected I was advised of nine rands that has been accumulating on my account , I asked the agent to call me back as I have been holding for 30 min using my airtime I was advised that she cant (as this is inbound call Centre and not and outbound ) I then requested to speak to a teamleader I advised the teamleader what was happening and requested him to call me as i mentioned earlier on that I don't have airtime he promised to call me back immediately I'm still waiting , I then called back and requested to speak to a a manager I'm still waiting **** service from leaders and Multichoice